Support
Something not working, or have an idea? Email us and we'll get back to you, usually within a couple of days.
Email support@wordscene.appCommon questions
How does daily practice work?
The words you add to practice come back on a schedule: often while they're new, then less and less as you remember them. Each day, Home shows what's due and you start with one tap. You'll also get a few new words a day. Change how many in Settings → New words to practice.
How do I add or remove words?
Open a topic and tap Add next to any word, or open a word and use Add to practice. To take a word out of your practice, open it and use the same button again.
What do Forgot, Hard and Easy do?
Forgot brings the word back again in the same session. Hard and Easy both mean you remembered it; Easy waits longer before showing it again.
How does my streak work?
Your streak grows each day you finish your practice. If nothing is due that day, a short quick review on Home keeps it going.
How do I see translations in my language?
In Settings, turn on Enable Translations and choose your translation language. Meanings then appear in your language on word pages and practice cards.
Can Wordscene remind me to practice?
Yes. In Settings, turn on Push Notifications and pick a daily reminder time. Reminders are scheduled on your device.
Something's wrong with a word. How do I tell you?
Open the word and tap the flag icon, Report Issue / Suggest Fix. Edit what's wrong and send it. We review every report.
Can I ask for a word or topic you don't have?
Yes. Go to Settings → Request a word or category, tell us what you'd like to learn, and add your email if you want a reply.
How do I reset my progress?
Go to Settings → Reset Learning Progress. This clears your practice list, review history and streak, and can't be undone. If you're signed in, it clears them on all your devices. Your favorites stay.
Do I need an account?
No. You can use everything without one. If you sign in with Apple or Google in Settings, your progress is saved to your account, so you can use it on your other devices. Sign-in isn't on the Mac app yet, and Apple sign-in isn't on Android yet. If you use Android too, use Google.
I got a new phone. How do I get my progress back?
If you signed in on your old phone, install Wordscene and sign in the same way, with the same Apple or Google account. Your progress comes back. If you never signed in, your progress was only on your old phone, so we can't restore it.
I signed in, but my progress is missing.
Check that you used the same sign-in as before. Apple and Google accounts are separate, so progress saved with one doesn't appear in the other. Also check that you're online, then close the app and open it again.
How do I delete my account?
Go to Settings → Delete account. This can't be undone. If you can't use the app, see Delete your account.
Does Wordscene work offline?
Words you've already downloaded work offline. Pictures and audio need a connection the first time they load. Pull down on Home to check for new content when you're back online.
What do you do with my data?
Very little. You don't need an account, and if you don't sign in, your progress stays on your device. If you sign in, we save your progress so you can use it on your other devices. There are no ads or tracking. The privacy policy explains exactly what the app sends.